Real customer wins

“Amazing experience. We were being majorly lowballed by my insurance company for my ‘03 Tacoma and Jonathan helped us raise the actual cash value by over $5k. He was super transparent and nice to work with, and overall brought a silver lining to an extremely stressful situation.”

“SecondAppraisal is great - they got me an extra $6,122 above what those jerks at my insurance company were offering after my 2023 vehicle was totaled! Jonathon was extremely communicative and kept me informed at every step. The website was easy to use and clearly documented every step of the process. This was absolutely money well spent and I'm very glad I contacted them to help me get the ACTUAL value of my car. Highly recommended!”

“Jonathon provided prompt high quality service, kept us informed throughout the process and negotiated $3500 above our insurance company's initial settlement offer. I highly recommend Second Appraisal.”

“The process was quick and easy. Jonathon at Second Appraisal took care of all the dealings with my insurance and appraisers. Couldn’t be more happy with the results and quick resolution! Highly recommend this team!!!”

“(No review text — 5-star rating)”

“Second Appraisal has this figured out. Easy to use website for a well needed 2nd insurance appraisal. For a modest fee, they communicate directly with the insurance company and handle everything. I received an additional $2,500 from what my insurance company claimed was the actual cash value. I'd highly recommend this service!”

“Second Appraisal came through as advertised ! Very seamless process, Jonathon and Team did great job getting maximum additional pay and kept me informed during all steps.”

“Just a week after my total loss wreck, I was dealt another blow. State Farm provided the Actual Cash Value for my car at a value I knew was too low. They used a third part CCC to provide their value and inside their estimate was a $3,216 reduction in the comparable vehicles that had no detailed explanation except to say it is what a dealer would pay to get my vehicle dealer ready, so it is reduced from dealer prices. State Farm, CCC, and my Agent, Drayton Riley, did not provide an explanation for this arbitrary reduction that was used to reduce my value. Without the details, how could I dispute the charge. At first, I tried myself by submitting comp vehicles to State Farm. One of the comps was the same vehicle CCC provided, only I found it for 1k higher than they listed it. All of my cars were of a higher value and should have yielded a value 3k more than the ACV I was given. CCC took my comps and slapped the $3.2k reduction on them all and basically told me to pound sand. I then did some research to learn that I could invoke a secondary appraisal whereby I would select an appraiser and State Farm would select an appraiser and the two would then come together and negotiate a new ACV. I asked ChatGPT to provide recommendations for a secondary appraiser. One of the options was Second Appraisal. I went through the process of submitting a preliminary estimate with Second Appraisal and another company. Right away, I was impressed with Second Appraisal. First, I love their website. The Dashboard provided me so much useful information, laid out in a very logical way. One look at the set up and not only did I know that they knew what they were doing, but I knew that they knew how to let me know what I need to do and to know. The Dashboard became a trusted companion. Second, behind the dashboard is a human. I worked with Jonathan. I was surprised when I got a direct phone call and text from an actual person letting me know that they were working on my FREE estimate. After receiving my estimate, I looked at the very transparent pricing and promise. I knew that they would only take me on as a customer if they knew they would get a higher value, factoring in the fees I would have to pay to them. Finally, once I committed to Jonathan and Second Appraisal, he managed the process and I ended up getting almost 3k more than the original State Farm ACV. This value was definitely more aligned with the value I believed my car to possess. In summary, if you believe your ACV to be to low, and chances are it is, for your totaled car, you have nothing to lose by asking Second Appraisal to provide you an estimate (which my end result was aligned to). Then, after you get that estimate and see the benefit, I suggest choosing to invoke your right to have a secondary appraisal done and when you do, be sure to select Second Appraisal”

“I was upset with my insurance carrier’s valuation of my total loss vehicle. I remember vividly, it was a Friday evening. I was so upset, I invoked the appraisal clause. I sent out inquiries to maybe 10 different appraisers. I tried calling too. Everyone one was waiting until Monday etc. I get it, people don’t like working when they’re off. To my surprise Jonathon called me Saturday morning ready to start. Anyone who is out working their competition will easily earn my business. Super easy to work with. Explained the process thoroughly, and was able to increase the ACV to a reasonable amount (I’m reasonable, who knows if I could have pushed for more). Happy with the outcome and process. Highly recommend!”

“SecondAppraisal got me $2,885 more on my car total loss after State Farm initially refused to adjust the ACV. The process was easy and completely transparent. The only reason it takes time is because insurance companies drag their feet and delay the appraisal process — not because of SecondAppraisal. I’d recommend them to anyone, and I’d definitely hire them again if an insurance company low‑balls me on ACV. Thank you!”

“We had an excellent experience with Second Appraisal. Johnathan was very easy to reach and communicated well. The process was easy and once we got all the information input Jonathan took over and handled it from there. He was able to secure about 10k more than the insurance company was offering me and I had presented them many comparable vehicles but they would not budge. It took Jonathan about a week to get me a new award amount signed by the insurance company’s appraiser. We will always use Second Appraisal in the future”

“WOW! I am so glad I found Second Appraisal. They are responsive, helpful, and their system is easy to use and understand. They helped me get $2,682 more than what I was offered. I highly recommend Second Appraisal if your car insurance isn't offering the amount your car is actually worth. They are amazing!!!”

“Jonathan with Second Appraisal was phenomenal. He truly superseded my expectations. I had pre-authorized my payment on 6/29/2026, by 7/07/2026 everything was complete. I received an additional $5,360.00 for my totaled vehicle. I'm grateful that this situation is now complete. Thanks a bunch for your assistance”

“Hands down best expirence! Jonathon Fought hard for me with my case and communicated through the whole process and a super friendly and knowledgeable. I cannot thank him enough for everything he did for me. My car got hit in New Hampshire by somebody and even though I had dash cam footage proving everything Progressive still fought me too and now and everything their first offer was 8000 and Jonathan and I fought for almost 2 months and we ended up settling for $10,200. It covered all of my aftermarket stuff my brand new rims and tires my exhaust everything I put into my car that Progressive said wasn’t worth anything. Jonathan, thank you again for everything and all your patience and hard work. I will definitely be praising your name and telling everybody to go through you that has a similar experience to mine. It’s sad that we pay all this money for insurance and when it’s their return to pay out they fight us to the nail and try and lowball us, but that’s where you’re amazing Work comes to play. Thank you again. I look forward to doing many years of business with you.”

“We got $4000 more on ACV after using this company. They are fully AI powered and efficient. Their website is amazing. As owner, we did homework on researching car comparables during initial consultation to prove our standing points.Jonathan understood and took it into his consideration. We have referred to our friends after results come out. We are very happy with the results and working with Jonathan.”

“Came here to echo the 5 star review on the 2018 tundra. They helped us secure an extra $5k before taxes and title on the truck. Thankful these guys were able to help us out. Highly recommend.”

“Thank you Jonathon! For the potential customer reading this, I definitely recommend this team. Here is my experience for reference: 2018 Tundra with 46k miles on it and I'd say was in excellent condition (not just because it was my vehicle, it was a clean truck). Total loss to the truck. Through insurance, CCC valued the truck at $34k. I had purchased it 1 year prior to the accident for $42k. No way was I going to accept that kind of loss on the vehicle. After submitting photos, relevant receipts, and speaking with Jonathon, Second Appraisal handled the process and settle the claim within 4 days after invoking the appraisal clause with my insurance. The updated claim valuation is now $39k almost $40k (before title and taxes). I am very pleased and grateful for their help. Thank you guys again.”

“A great experience working with Jonathan on a 2nd appraisal afer receiving a low payout from the insurance company on my loss vehicle. He was able to secure an additonal $1791 which more than covered the cost. Impressive, transparent, informative, easy to use online portal & consistent communication & updates freom Jonathan via personal texts & phone calls. I highly recommend using Second Appraisal to invoke your appraisal clause if you think you are being low balled on your payout - nothing to lose in doing so!”

“Jonathon did a terrific job of appraising my total loss vehicle and negotiating a much more reality-based and fair settlement than the insurance company offered -- an increase in $3,000 of actual cash value. Pricing was reasonable, transparent, and worth it many times over. Communication was super responsive. Everything went surprisingly fast once I started working with Jonathon. The dashboard made it easy to see the whole process, so I knew what to expect and where we were in the process at all times. Turning this over to Jonathon to handle after feeling stonewalled and belittled by my insurance company was a huge load off my mind -- there was a lot of value in knowing I wouldn't have to have any more meaningless and absurd conversations with my "claims team"! If you're getting stuck with a lowball offer from your insurance company, work with Jonathon at Second Appraisal, you'll be glad you did.”

“This was my first time needing a second appraisal for my car. After doing some research, I found the Second Appraisal and decided to move forward, despite some initial uncertainty. What sets them apart from other appraisers is their risk-free approach: they don't charge you unless they can negotiate an amount that significantly exceeds their fee, making it a win-win situation. Jonathon was very proactive and detail-oriented throughout the entire process. Ultimately, he secured about $2,000 more for my car from the insurance provider. Great experience!”

“You’re missing out if you don’t hire Jonathon in your appraisal claim! Huge increase in car value compared to what insurance offered!”

“Excellent experience. Jonathan clearly explained the process, answered all of my questions, and only accepted my assignment after determining they could genuinely help. They were professional, responsive, and handled everything exactly as described. Most importantly, they helped increase my vehicle's actual cash value settlement by $3,600. I found them to be honest, trustworthy, and highly knowledgeable. I would definitely recommend them to anyone dealing with a total loss vehicle claim.”

“Jonathon at SecondAppraisal was extremely knowledgeable, responsive, and informative throughout the entire process. His expertise went well beyond simply determining a vehicle’s value. He clearly explained the applicable insurance laws, including how appraisal rights differ by state, and helped me understand the options available through both the at-fault party’s carrier and my own insurance policy. He provided well-supported valuation information, practical guidance, and valuable insight into how the insurance claim and appraisal processes work. He was always quick to respond and took the time to answer my questions thoroughly. His knowledge and guidance gave me a much clearer understanding of the situation and the best way to move forward. I highly recommend Jonathon and SecondAppraisal to anyone who believes an insurance company’s vehicle valuation may be too low or who simply needs an experienced professional to help navigate the process.”

“Jonathan was upfront and honest with what he thought he could do for our case. He tenaciously went after a fair settlement and kept us informed of every change along the way. We would hire him again in a heartbeat.”

“can't thank SecondAppraisal enough for their help with my insurance claim. Dealing with EV valuations can be incredibly frustrating, but their team knew exactly how to assess the true market value of my car. Thanks to their comprehensive appraisal report, I was able to successfully dispute secure a fair ACV. Professional and knowledgeable”

“Jonathon is great. He communicated well with us as he took care of all the details of the appraisal clause with our insurance company and their 3rd party appraiser. The original settlement offer was a real low ball, Jonathon got us $3900 more than the original! We were very pleased to end up with a fair market valuation on our total loss vehicle. Also, the SecondAppraisal website is the best you will find anywhere. Jonathan and his team have done a fantastic job of giving you detailed information on how the whole process works. It helps build confidence that they know what they are doing. Many of the companies doing this only supply you their appraisal; they don’t offer to represent you in the process. Others just tell you how much they charge and what their average recovery is and expect you to sign up with them based on that info. We highly recommend you pick SecondAppraisal as your go-to provider if you ever need to challenge an insurance company’s settlement offer!”

“What a pleasure to work with Johnathan he does everything in his power to get you awarded what your owed also walks you thru step by step and keeps you very informed he also applies pressure to these insurance company's that drag there feet helped me get awarded $4000 more that the insurance wanted to keep for them selves he answers all questions that you would have and gives you peace of mine 10 out of 10 would recommend to anyone”

“My insurance carrier was trying to offer $7,566 for 2003 Chevrolet Suburban LS 1500. I had just spent approximately $6K on upgrades on it within the past 6 months. I reached out to Jonathon at Second Appraisal; the free consultation confirmed my suspicion! Jonathon was able to increase my actual cash value from $7,566 to $10,907 ~ a $3,341 increase! I will absolutely recommend these guys anytime.”

“Jonathon did an amazing job with helping me! Would definitely recommend. He was very responsive, easy to work with, extremely knowledgeable, and an over all nice guy! My insurance company gave me a cash offer when my Lexus IS300 F Sport was totaled that I thought was decent. When I talked to my body shop about it they recommended I contact Jonathon to at least get his opinion before I agreed to the amount. (I am glad I did!) Jonathon helped catch numerous mistakes in the insurance's appraisal, such as incorrect trim or missing features. After going to bat for me, he was able to get me over $4,000 more! Don't let your insurance company take advantage of you!”

“Second Appraisal has been so fast and easy! He is really friendly and knowledgeable. I would refer him to anyone and definitely use him if this ever happens again.”

“Excellent service, Jonathon was very attentive in my case and everything was very fast to get an answer from him he helped me recover some money of the value of my car I am very grateful for that!”

“Jonathon did exactly what he promised and got us 4.4X return on his professional efforts. We had a unique vehicle totaled and our insurance company undervalued the appraisal. Well worth his weight and would use them again.”

“We had a great experience with Jonathon. He was very quick to respond and get us the help we needed. I definitely recommend SecondAppraisal!”

“Highly recommend! If you aren't sure who to go with, call Jonathon and you will be grateful you did. This was my first experience with a vehicle appraisal, and if I ever need to use or recommend one in the future it will always be Jonathon without any hesitation. Jonathon is professional, knowledgeable, experienced, and great with communication. I also was having trouble with my insurance reps and so he was able to answer questions for me on what to expect through the process. While every situation will be different, he was able to get me over $4k more than my insurance's value of my vehicle. Then when my insurance was being difficult about giving me a final breakdown of the settlement payout, he gave me advice on how to hurry them along. Thanks again!”

“My wife was in a car accident and her car was totaled. We received an offer from our insurance agent that we thought was a little low. We contacted Jonathon Thomas to see if we should contest the offer and have him do an appraisal on the car. He felt the offer was low and advised us to submit a counteroffer. We took his advice. He did the appraisal and submitted it to the insurance agent and handled all details of the transaction. Our counteroffer was accepted and we ended up with almost a 10% increase in the settlement. I would highly recommend Jonathan to anyone needing assistance.”

“fast, efficient, and easy to work with if you need a third party appraiser this is the place to go jonathon made this process super easy”

“I was disappointed when State Farm told me the “actual cash value” of my totaled car. I’m so glad I chose SecondAppraisal as my appraiser when I invoked the appraisal clause. Jonathan is incredible. He has been doing this a long time and knows the industry and process very well. He really takes the time to over everything with you and make sure all your questions are answered. After he did extensive research on my vehicle, and had a pretty good idea on how much he could increase the value, he had a conversation with me to go over everything and make sure I’d still like to proceed with him. He ended up being spot on. When all was said and done, the valuation of my car increase just under $2,000. I would recommend Jonathan to anyone dealing with a totaled car. He made a frustrating situation so much easier and delivered real results.”

“Great service! When I received the estimate from our insurance company of a total loss on a vehicle I questioned the seemingly low amount. I contacted SecondAppraisal and was told that they would check into it and see if it was worth hiring them. They got back to me shortly, and with encouraging news that they thought they could help me get what the more accurate estimate of my vehicle was. Insurance payout was nearly 3x their original estimate! I was able to replace my vehicle very close to what we lost! Thank you SecondAppraisal.”

“Johnathan provided exceptional assistance, elucidating every aspect of the process without incurring any charges. He accurately assessed our chances of success, and I wholeheartedly recommend their service, as it is highly beneficial and will not disappoint.”

“Got over $7,700 more than the appraisal! My F150 was totaled through no fault of mine right after we had just done a ton of rebuilding. The appraisal from the insurance would not even cover a replacement without the new engine etc. I approached a large appraisal company with offices in several states. I felt like I was talking to a receptionist who did not understand vehicles and I had to wait for them to get back on everything. I approached SecondAppraisal and Joanathon. Wow, what a difference. He is quick, accurate, and knows the industry. Great communication and walked us through it all. Knew exactly how long it would take. Can't recommend enough. We got over $7,700 more than the original appraisal.”

“There is no better feeling than getting what you legally deserve in a fair and straightforward matter so big insurance agency's can't get away with ripping you off. SecondAppraisal gave me a fair bid and increased my value for total by almost 10k. Other consultants were trying to take commission on my earnings, Johnathan didn't and I am grateful he is honest. Don't let insurance get away with scamming you, hire these guys and stick it to the man.”

“I was referred to Jonathon at SecondAppraisal after an accident. After 1 week of working with the insurance company’s adjuster he signed an agreement to increase the value of my total loss by almost $3,500!! It was so nice to have someone with all that knowledge and experience fight for me!! Thank you so much Jonathon!! 10/10 recommend!!”

“Jonathan was super helpful. He was upfront and honest. He is very knowledgeable know the ins and outs of the insurance company's. He guided me and he gave it his all in trying to help me get a fair value for a totaled vehicle. I would highly recommend using Jonathan if you are having issues dealing with insurance adjusters. The out come didn't end up as much in my favor as I would have liked. However Jonathan gave me a fair and equitable appraisal so I at least had something to use as proof.”

“Jonathon is the man! He's the appraiser that your insurance companies appraiser consults. From the moment you speak with him, you can tell he knows what he's doing. He's methodical, communicative, fast and effecient. I'm beside myself, he increased my payout by almost 10k on a vehicle with a rebuilt title. Keep em honest!”

“Very satisfied with their professional services. Jonathon was very clear and transparent about the car appraisal process and exceeded my expectations on the final outcome. Thank you.”

“Jonathan is awesome. He got me over $2,500 more than the insurance company originally offered me! He made the entire process easy and dealt directly with the insurance company so I didn't have to do anything. I would highly recommend SecondAppraisal.”

“I was involved in a wreck that wasn't my fault causing my vehicle to get totaled and my insurance was offering me less than the value of my Durango. This is my first time dealing with an insurance claim like this and Jonathan explained everything to me and helped me understand the process. I also appreciate the communication he kept with me throughout the whole process and ultimately he was able to get just shy of $2k more that what my insurance originally offered as a settlement.”

“Jonathon has been fantastic to work with. I reached out to three different companies for a free consultation. SecondAppraisal was the only company that called and talked to me on the phone for a consultation. I was impressed with how they handled business from the start. In addition their prices are extremely fair. During the process Jonathon was extremely helpful, always answering any questions I had. Jonathon was also extremely communicative, throughout the entire process. Ultimately, SecondAppraisal was able to get an accurate value for my vehicle, which led to $3k+ more than what insurance originally offered. Working with Jonathon was a great experience. I would highly recommend working with him.”

“Had great experience with SecondAppraisal, I worked with Jonathon and he helped me get an amazing offer from my insurance after they tried to lowball me twice. Would highly recommend.”

“Jonathon made the process easy after getting the run around and low ball offer for my claim. He kept me updated and explained the whole process and what to expect. I would definitely recommend to use his service.”